Support can include washing and dressing, meals, medication reminders and agreed assistance, mobility, light household tasks, shopping and companionship. We also offer dementia, overnight, live-in and end-of-life care. We’ll discuss which support is suitable for your circumstances.

The timing depends on the type of support you need, the assessment and carer availability. If your situation is urgent, please call our team so we can explain what may be possible and the next steps. We’ll be clear about the arrangements before care starts.

Costs depend on the type and amount of support, and the arrangements agreed in your care plan. Contact us to talk through your needs and request a personalised explanation of costs. You can ask questions and understand the charges before deciding.

We know familiar faces make a difference. Wherever possible, we arrange regular carers who can get to know your routines and preferences. Our office team can talk through how visits are organised and help if you have a concern.

Yes. Your care plan can be reviewed as your circumstances change. You may need different tasks, more frequent visits or a discussion about overnight or live-in care. We’ll work with you to agree appropriate changes and check the support available.

Yes. We provide dementia support that takes account of the individual, their routines and their preferences. We’ll discuss the help needed at an assessment and work with the person and their family to plan suitable support at home.

Overnight care is arranged for support during the night, with sleeping or waking night options depending on the help needed. Live-in care involves a carer living in the home. The assessment establishes the care arrangements, including daytime and night-time needs.

Yes, you’re welcome to contact us on behalf of a loved one. We’ll listen to your concerns, explain the process and involve the person receiving care in planning their support. You don’t need to know exactly which service to ask for before calling.